FAQ
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1. What deposit methods do you accept? We accept all methods depending on which options you will like to choose.
Thank you for asking. For auto loads and redeems the preferred method is Tierlock. : https://paykenize.io/9Zz6SUaNa4
Use this link to load or add inside the game GD and Diamond Dragon all other games you can load with our features inside our roc247 club app all methods are supported.
2. Do you offer a first-time bonus? No purchase is necessary. You bet we do :)Choose between gold or sweet coin $10 on first load of purchase of products or coins and get additional by using your referral link please share it on your page.
3. What are expedited redeems? Tier lock we offer the convenience 24/7 redeems on automation option
VIP royal club members do have flexible options to get redeem instant.
4. Does my redeem limit depend on my last top up? You don’t have to pay to redeem just participate in our daily games and prize pick options.
In addition, we have 3 tiers based on your tier please see rules here: https://docs.google.com/document/d/18jPHZqoEAzTuBZ1yhVebJ7RpOWD_deY6wCuLbUB-U6o/edit?usp=sharing
5. If I want to redeem a specific amount, what top-up tier do I need? You should always want to be VIP tier this will always give you additional perks and giveaway and more…
6. Is there a minimum or maximum redeem amount? You can convert your coins to winnings min amount is $100 unless otherwise stated we let you redeem $50 on special promo and giveaways
7. How long do redeems usually take? Redeems is instant depending on option you choose and availability
8.Do you have a referral system? Yes create you an account you will have a personal referral link that’s linked to your account.
10. If I refer someone, what do I get and when? $10 once they load and they get $10 we have additional perk based on your royal club tier
11. Are there limits per day when redeeming? VIP is unlimited unless otherwise noted please see your tier rules here : https://docs.google.com/document/d/18jPHZqoEAzTuBZ1yhVebJ7RpOWD_deY6wCuLbUB-U6o/edit?usp=sharing
12. What’s the fastest way to get my money if I need it quickly? Push to debit option or set up tier lock
13. Will I get a confirmation or update while my redeem is processing? Yes alert will go to your phone or either email. Join here: https://www.facebook.com/share/p/1BCJBYYmwg/?
14. Do redeems ever get delayed? No if we ever have an issue it will be an alert that goes out and also posted in our group please be sure to join click here https://www.facebook.com/share/p/1BCJBYYmwg/
15. Are there any fees when redeeming? We don’t charge any in house fees however depending on which method you choose to redeem the bank merchant may charge you a fee.
16. Can I redeem more than once in a day? Yes you got that right
17. Are redeem limits reset daily or do they carry over?carry over
18. Can I get your tier lock link : Sure you can :) https://paykenize.io/9Zz6SUaNa4 good luck!
19. Hours of operations: 24/7
20. Can I get a phone call: VIP Royal club members has special dedicated rep. Other tiers you can speak to us by text and email or request for a member of management.
What games do you offer? Live dealers, cards, fish table, roulette, slots, arcade and more
21. What is gold coins? it's for social but cannot be redeem as prize
22. What is sweet coins? is social only and can be redeem as prize
23. Are Gold Coins and Sweeps Coins the same thing? No. Gold Coins are used to play games for fun. Sweeps Coins are used to play games, but they also can be redeemed for prizes, including real money
How to redeem Sweeps Coins: A step-by-step guide
The steps you must take to redeem your Sweeps Coins. Expect to take the following steps:
- Head to the “Redeem” section of the sweepstakes casino to begin.
- Choose to redeem your Sweeps Coins for a gift card or for real money.
- Select how many Sweeps Coins you want to redeem, while keeping in mind the platform’s minimum redemption limit.
- Complete your Sweeps Coin redemption request.
If you choose to redeem your Sweepstakes Coins for a gift card, you will likely receive it via email within 24 hours.
